Client Zone Comments & Suggestions!

Thank you for your comments and suggestions - We sincerely appreciate it and we're working on making the Client Zone better for you as you read this!

If you have any further comments or suggestion please email Gian

Gian

Thank you for this email. It is really a pleasure to host with AFRIHOST. I am new to this business of hosting and my “hobby” of playing around with websites is really growing. Lately I managed to setup a database on my site and the feedback from the users are great.

I want to compliment you and your staff of setting up a really user friendly interface for “dummies” like me. It is really a pleasure to go into the control panel, and have full control on everything. I used to host at a company in the UK and their panel was really a nightmare. I was also now quite surprise to see all the add-ons on the new client zone. It is a one stop information centre for me.

Great job... and keep this client zone open!!!

Regards

Paul Ferreira

Hey everyone, as I always say whenever I send you guys an email: Afrihost Absolutely Rocks...

I have referred a few people to you, and everyone feels exactly the same way.

My favourite features are:

1. The "My Billing" section (one tends to loose track, especially when it comes to debit orders - this solves the problem)
2. The direct access to the cpanel of all your domains - this is brilliant: one password and you're on your way!
3. The fax2mail - I havent used it yet, but I know i will in the near future, the "MyBackups" as well...

Thanks for a great product, and keep up the good work!

Jody

Dear Gian,

Firstly, I'd like to say well done on running a hosting solution that is professional in many ways. I genuinely appreciate your passion for bringing to SA a brilliant hosting solution, I'm about to start my own online computer trading company and out of the dozens of hosting solutions I've scoped out, you guys really strike me as the genuine thing, I sincerely hope we can have a good working relationship with one another as I build my trading empire making efficient use of your services.

- 'My Domains and Hosting' section is great as it gives me a clear overview of what's going on in respect of my domains..especially if I were to have multiple domains and sub-domains. Nice that it'll give a quick, clean, simple snapshot of what's active and what's not

- I appreciate the fact that in the My Backups section it offers a free 30 day trial.

-The Whole 'My Billing' section is quite a slick move on your part, that's the kind of thing that really makes me want to work with Afrihost instead of other lacksidasical hosting solutions, so well done!

-the video tutorials option from the 'getting started' window is a really good idea and shows how serious you are about providing a professional service

-the 'Fax2Email' service is fairly generic these days, however, I'd just like to point out that it's been well incorporated into the client zone, which streamlines my time spent managing different things in the client zone.

I'm not really too concerned about winning the Apple i-phone, but if it comes my way it'll be great cause it's definitely going to my brother who's been telling me how great it is :)

Cheers

Alex

Hi Gian

I have only been a customer of Afrihost for a few months and have only recently started using the Client Zone.
So i am not sure how it was before you implemented the Client Zone, but it certainly does make my life much easier.

I love 3 things about the client zone.

1) I love how i can see all my invoices in one easy place and therefore always know what I have paid for and why.
2) I love being able to do all my work from one central place, e.g. from the client zone I can log on to the Control Panel to view usage stats of my website, at the same time contact 24HR support if I discover something that is an anomaly. Whilst at the same time I am even able to change contact details, without even changing pages, which is great for someone like me who moves around a lot.
3) Lastly I especially like how for any product specials, they appear automatically advertised in my client zone. Because I log straight into the Client Zone and do not go through the website to get there, I am often unawares of opportunities to upgrade my hosting package or add a domain pointer package at reduced rates or as specials.

As mentioned only been with Afrihost for a few months, but thus far thoroughly enjoying the experience and hope the ease of use and prompt support continues.

Regards
Juan van Schalkwyk

Hi Gian
I am a client of Afrihost for sometime - thanks for a wonderfull support system and always improving.
I am not an IT orientated customer - but believe it or not I understand the Afrihost Zone and even uploading and renew my own website when ever I want.
Thanks

Karel

Hi Gian,

Like the new Client Zone!
I appreciate the fact that I can see everything including my invoices and statements. This is handy so if I am looking for my invoices I don't have to filter through my emails trying to find a statement. All I need to do is find it online and it is always there. Then I can at the same time check out other important things regarding my site by clicking through to the Cpanel. It is handy so I don't need to log in twice on two different pages. Nice one!

I have a suggestion for you though:
The 24hr support is great and you guys get back to me always on the same day... great. However, how about some how-to's and tutorials on how to use the cpanel products like the CMS and blogging engines. I think a lot of people don't know where to start so even if it is introductory it would help a lot. I think if you share your knowledge on the features and how to use them properly then amateurs like myself would find it easier to make use of the different products available to us.

Great stuff otherwise! Go Client Zone!

Regards,

Fred

Hi Gian

I would like to congratulate you and your team for the awesome service I received. Whenever I call I get prompt service whether be form accounts, sales or support. I must mentioned a technician called derrick who has been outstanding. I have had some issues with my website which he easily and speedily resolved for me.

I will definitely recommend other business colleagues to your company and keep up the stellar service.

www.go2doc.com

Mark Kinnear

Hi,

Regarding the new client zone. What a fantastic idea, one place to manage everything. I really like the idea of a single password for everything and the DNS management.

Great work as ever Afrihost. Still the best in South Africa, i will continue recommending you to everybody i know.

As far as suggestions go, i think the client zone may need some more text explaining whats what and what impact every action will have. Another idea would be to see a consolidated CPanel for all domains owned by a user. By the way, Fastansico....simply BRILLIANT.

My last idea would be a facility to sell off or trade domain names you already know, eg. I own www.jacs.co.za, dont need it anymore, perhaps there would be a way to sell it off?

Keep up the great work and seriously, you guys seem to always be innovating, what a breath of fresh air!

Regards
Conrad Leigh

Greetings, In reply to your new clientzone...

It is pretty cool, all the necessary info, very good, I like the tax invoice section, good for the financials...

Really nice to monitor everything. Also the easy access to Cpanel etc. Very user friendly.

One thing I've noticed is that its very fast, Im using Adsll, good work on the speed!

So, that is my reply, short and sweet.

Regardt

To Whom It May Concern @ Afrihost:

I think the client zone is excellent. I love the fact that I can access the CPANEL for all my domains from one place. However, only two of my 4 domains have been added. The other two are older and are on a annual subscription. Their client zones can be accessed individually, but I would like to add them all together. I have requested to change the email address of the two older ones to the same as the 2 newer ones. I hope this will accomplish the above.

I also really like the invoices and statements section. I would really like to be able to request that invoices be emailed on a monthly basis though. I noticed that on some computers from which I accessed the client zone, I was unable to open the pdf invoice. On others it opened without a problem. The error message stated that the file couldn’t be accessed. No hassles with the html version.

Thanks for the good service.

Yours Sincerely,

Derek Solomon

Hi Gian,
i just want to tell you that the client zone is perfect.
great job done! makes working the our web sites so much easier.
regards

frank herborn

Hi Gian

Oh my gosh! You guys have just made me the happiest webmaster ever! How
simple and easy you've made my life now!
I love the ability to manage all the existing and new services you guys
added from the comfort of my browser. Not that i don't enjoy talking to
your guys, whom are always very friendly, but this really does make it
simple.

The one feature that stands out for me is the faxtoemail service we can now
generate for family, friends, website viewers.

My suggestion wrt this service is;

If you allow your clients to generate a % of the revenue you guys generate
from the 086 fax number usage then it will motivate your clients/webmasters
to actively pursue more users for this service which will eventually mean
huge revenue for Afrihost on this simple service and obviously some revenue
to clients as well.

If any of your clients work for big companies and they can, on their own
devices, convince their companies to go over to this free service then you
can only imagine the benefit to you and the client.

Think it over.

Again, thanks for the clientzone service, it rocks.

p.s. Please can i have one of the 400 domains on offer! Common man!

Regards Henk Beukes http://www.pgg.co.za

Hi Gain,
Once again you have added valuable functionality for your clients at no cost to us.
You guys just keep on getting better and better!
You make me pat myself on the back for choosing you guys as my host every time a mail like this hits my inbox!
Great job guys and keep it up...!

Andre van der Westhuizen

Hi Gian,

Yes, I like it!!!

Nice clean interface,

Good help options

Tested the “forgot password” and that worked great.

Even though I am only a small account at this time, I will certainly make use of the Client Zone.

Best Regards

Jim Baird

Hi Gian,
I cannot add any recommendations or comments other than to say it is
an excellent portal and one which I will certainly be using.

Kind Regards
Ryan

Dear Gian

Thank you so much for client zone. I must be honest, I am not the most admin minded person but the fact that I have everything at my fingertips is very convenient. As you may remember, I work on cruise ships and have been doing so for a long time now. I am very happy with your companies service levels to date and have no problem with your facilities or products. Thank you for delivering a quality service. It is rare to find that in SA today.

...

As for everything else, I loved the clientzone facility and have added it as a bookmark. I will be on there more often. Unfortunately I don't have any suggestions for you.

Kind regards
Callie Smit

Wow - afrihost
Thank you, just been to the clientzone and love it already. Everything
a client needs in one place. I like the fax to email functionality
will start using it now.

A link to cpanel from there wouldnt be a bad idea also.

Regards

Rocky

Hi Gian,

To be honest, this email sounds to me like old news.

The REASON: A few months back, I spoke to one of the help desk guys on a regular basis, as I have about 20 domains with your company and always forgetting the passwords, or left the passwords at home when I am at the office. He then advised me about the new client zone with only one password. And then I entered the best thing since sliced bread when it comes to EASY domain(s) management.

DO NOT take it away as it made my life much less complicated.

I LOVE THE CLIENT ZONE !!!!

And please give my thanks to your helpdesk guys as they are magnificent

Regards,

Jaques

Nice one.

Very much on par with the larger US hosting companies. Much easier to navigate.

WILLIAM HOFMEYR

Ahhh This is the coolest – Thanks Dude!

Alistair Plint

Hi Gian

Congratulations, very easy now to get at essential information including cPanel. I had long forgotten my password and lost the original e-mail in a laptop swop but it was very simple to retrieve it.

Regards
Mornay

Hi,

I just logged in to the client zone and found it to be very useful in terms of getting all my client information in one location. I particularly liked the fax to mail feature which I think is an excellent tool for individuals and small business.

thanks,
Robert

What I like about your service is that you seem to reply quickly.

A lot of business don’t even bother to reply when you ask something, especially when you send a message from their web site.

One of my pet hates, is people that don’t have the decency to reply, even if they reply and tell you to “bugger off” that’s fine.

Thanks

Mike

Michael Hartley

Hi,

I am very much expressed and exceited about the system you did. It's more like a one-Stop shop. everything is there, invoices, control panel, etc.

I just have few questions,
how long does the fax2email take in other for one to receive a fax number.
how do you charge for backups?
Regards,

Thato
Tots IT Solutions

Hi Gian,

Love the new Client Zone.

Especially happy with the free Fax2Email service, I was not aware of this offering previously have taken this opportunity to sign up for one.

Regards

Alon

Hi

I think the client zone is very helpful. I only have one suggestion: take the client zone to the client - how about a desktop widget?

Keep up the good work.

Bernard de clerk

Hi,

This is a great product and service! Really impressed. I like the fact that you can view invoices and statements!

Great Job!

Thanks and Regards,

Francois Brill | Creative Ink

Hi Gian

Thanx for the info.

Client Zone looks good. I use your Cpanel daily to monitor the traffic to my website.

A suggestion I would like to make is that the videos that you did a while ago be out somewhere were we could down load them and watch them a number of times without having to be connected.

Cheers

Chris can Zyl

Hi,

I've been using the client zone for a while and it has been a great help. I manage several domains will manage many more in the future. It will make my life much simpler working through the client zone.

Keep up the good work and I look forward to future enhancements!

--
Kind Regards,
Philip Snyman

Gian

Thanks for the opportunity and the great management.

Regards

Lance

Thanx Gian – this works like a dream: Especially the invoices and statements section! – now I know exaclty where and when should be paid.

The backup section is probably the next best thing!! – I will start using soon.

Regards,

Johan Kruger

Hello there!

I would just like to say, the most outstanding feature of your clientzone (mind you, of your whole site!) is the phenominal speed.
When I normally enter any other site, it usually takes at least 30 seconds and then with each click, at least 30 seconds more; but with yours, everything happens in the blink of an eye!
I wish I could enter all sites via yours! Keep it up, it's wonderful to work on your site.

Kind regards
Pieter Luiters

Hi Gian,

It’s been always a pleasure hearing directly from you, I’ve been using your services for quite a long time now and it is my honor to tell you that your company services has always been excellent.

My business with Afrihost is handled very professionally and the customer experience is also so wonderful.

Regarding the new clientzone portal, it is a wonderful tool and also very user friendly where all important parameters are listed for effective user administration. I can now “change, edit, update” without having to call-in and to wait for somebody to assist. The layout is also okay and still believe you’ll continuously improve and all customers given the platform to comment where necessary.

I am happy to have made this decision of using you as my web host and your prices are also very affordable when compared to others, your customer support/interface is also quite effective & efficient and please keep up the good work going forward.

Regards,

Omphile

Hi Gian,

This is a really great feature! Well done.

Everything looks very simple and easy to use.

Suggestion: Put a logout button or menu item in the top right that logs you out straight away without confirmation. Also change the existing logout to just logout without confirmation.

Otherwise it seems a really easy to use tool!

Regards,

Alan Riley

Hi,

Thanks for the client zone! It'll definitely help with keeping up on the
admin of our sites!
One thing: not all domains we have are reflected in the my domains area.
This may be because of differing details from our side thought!
Nice and easy to use!

Thanks

Marc Dewrance

Hi Gian
I would like to thank you for the excellent service.
The new client service is really a nice addition to an already great service. I do think that you have hit the nail on the head with the client zone. As all the info i am interested in is right there at your finger tips.

Great work AFRIHOST we will continue to have a long and great partnership together.

Greetings
David Erasmus

Dear Gian.

Thank you for your continued correspondence.

Well, I am completely blown away by the Clientzone. It's concise, straight forward and allows for the domain user to completely control their domain and accounts. Above all this, the 24 hour help is something I have NOT seen with any other provider. To sum it all up: WELL DONE!!!

My only criticism is that the styling is a little bit noisy. I admit I am a perfectionist when it comes to this so it's really no biggy. For example I would be more consistent with colours and then with the use of type-faces.

Other than that - I am proud to have Afrihost as my provider.

Regards
William

Hi,

This is perfect!

And I could change my password now to something I will actually remember.

It will be good to be able to check account details, as this is where I had my problems with Afrihost. But now I will have a look at the open invoices regularly, and can then sort out any queries.

Now I just have to get myself to do something about my website – one day…

Thanks for a great service,

Susanne

Susanne Mattes

Hi!

Mainly, I just love having all my domains that I manage in one place, so I don't have to worry about keeping tabs on everything manually! I can log in anywhere and have all the details I need at my fingertips!

Thanks for constantly improving your service, that's actually the main thing! Not a lot of that going on in South Africa, that's why I encourage others to host with Afrihost.

Kind regards,
Emile Sievers

Brilliant!!

This is exactly what I am looking for, now I can modify MX records directly to play with Gmail Apps setup etc.

Suggestions, well I would like to be able to receive my statements / invoices electronically.

Otherwise, excellent service guys.

Kind Regards,

Brent van Rooyen

Client Zone is a welcoming step towards efficiency, accessibility and good control over an account.

Thank you for a continuous development of your business in order to provide even better service to me and your other Afrihost clients.

Kind regards,

Hannes

Hi Gian.

I like the idea of the Client Zone very much!
Especially the part about being to manage my own DNS - except that that part doesn't seem to work?

It's also very nice to be able to view statements,billing on line.

Another small suggestion: I updated my details, but wanted to keep my phone numbers as they were.
The update system wouldn't let me. I had to take all the spaces out of the existing numbers before the update succeeded.

Maybe you can modify your checking system to remove spaces before checking for 10 characters?

Very nice otherwise!

Regards,
Frank

Hi guys

Thanks. The new set-up seems easier for us who are not Internet boffins.

I still need to learn how to use all the tools to update my site though.
Rgds

Carel Venter

Greetings,

This consolidated and co-ordinated approach is so much better.
It is seemless and painless. Congratulations!

Regards

Dr Derek Arbuckle

Dear Gian,

Thanks for the email and explanatory blurb, it really made life simple and the actual product "Client Zone" is a real winner.
It doesn't give lots of unnecessary complicated pages.
It's laid out simply and is very user friendly.........
And best of all Its really easy to use......

Well done once again to you and your team.

In addition to this, I have used this product as an example of why your company is a joy to deal with to various colleagues, one whom will be using you as their new business host very shortly and as our own company is a member of the South African Indigenous Veld Goat Society, at our AGM last Friday, I finally convinced them to set up a website and get online. For my sins I now have to organise this and I have already said that we will use afrihost, so we will need a host package (silver I think), domain name etc etc .

Keep up the good work

Chris Edwards

Dear Gian

Thanks for the e-mail. The new Client Zone is very cool! I like the simple layout and easy-to-use features. Also the good, clear instructions which make it a breeze to get around in the Zone. Thanks again for great and trouble-free service. It’s always such a pleasure dealing with you guys at Afrihost!

Kindest regards

Ann

Hi Gian,

Your new ClientZone is awesome! The fact that I can access both my domains with one click from the My Domains page is just dandy.

A nice feature would be to show a list of domains and their expiration dates somewhere in the Zone.

Kind Regards,

Johann de Swardt

Hi Gian,

I really love the fact that we have unlimited fax to email accounts which is great because I don't have a fax machine that people can send a fax to. Receiving a fax to my email address means all my customers still have the option of emailing me. It also means I can have a paper free desk and can keep all my faxes in my inbox.

Thanks for the great service.

Regards

Mark

Hi there

Primarily, what this new service feature does for me is to remind me that you are always looking for new ways to improve service and to add value to your clients. I like that about a company. It shows that you are pro-active and working to make things better. That’s evolution. I like that. I am not a techie so appreciate that the way that you have set up your client Zone is simple and easy to use. It is also great that I can get all my details at one place and yes, I still have your mybackups package on my ‘to look at list’, so its good to be reminded about it, and the fact that I can also access it from my client zone makes it seem like I should make a plan to get around to it soon!

Warm Regards

Cheryl

Hi Gian

I think this is the best idea you have had yet!!! Absolutely amazing that you can access all the domains you manage without having to log in separately each time but the real best is to only have one login and password!!! I am forever worrying your IT people to email me password and login details as I mislay them or forget them!!!

This surpasses everything you have done for your clients in the past. Also, being able to offer fax to email numbers is amazing!!!

Thanks

Regards

Beverley

Hey Gian,

I’ve been playing around with the Client Zone and I must admit this is a great portal page. I’ve always loved summaries and reports and that’s exactly what you offer. The free fax to e-mail is wonderful and the fact that I can send any details to myself if I’ve forgotten passwords, etc. is a really handy tool.

Unfortunately the ftp and cpanel login shortcuts don’t work on my side, that would be a great feature if you could get it working. It seems to be using the old/original passwords not the new ones that I’ve set up after wards.

It’s a simple interface and very user-friendly, just how I like it. I’ve already got it saved under my favorites menu. J

I hope that this feedback helps you in some way,

Keep well and kind regards,

Clayton Botha

Hi Gian

My only comment is WHOW!!! Well done! The site is very user-friendly and it looks professional.

A Suggestion from my side is to inform (email) the Primary Contact of any changes/updates to my site (re: updates on billing/technical field changes or any changes to the DNS of the domain )

This is just to make sure the “Owner” of the domain knows about the changes?

Well done on your product and keep up the good work.

All the best

Greetings.

Tertius du Plessis

Hello Gian

I think the Client Zone is wonderful because I can do the basic business administration of operating my web space without having to being a web master. It complements all the tech stuff on the CPanel that I am not really efficient at managing yet.

Also, thank you for the fax to email capability – I will definitely be extending my use of this for my team.

The other point is that I discovered you do data hosting, something I have been wanting to provide as part of my business offering for the software that I provide in performance management (of a business).

Well done to you and your team in closing this gap in your service offering.

Cheers

Marcel

Great idea. A single point of contact to update my details and to get in
touch with your technical support staff.

Interface is good as well.

Well done, looking forward to continuing my contract with you

Best wishes

Elli Lechtman

Hi Gian

I checked out your clientzone. Very cool! Nice and streamlined... I like having everything accessible from one central hub.

So from me: good job once again.

Ciao.

Clint

Hi,

I had a look at you client zone and it look great. This is beter way to manage all your domains as one, instead of remembering a couple of usernames and passwords for all the domains.

A couple of things that I have picked up is:

1. Under My Product the My Domains & Hosting and the CPanel Login is the same. This to me is not needed and as you can already access this under the My Domains section.

2. When I viewed an Invoice, it listed 2 domains but on the My Domains section it only listed the one (sadc-rc.co.za). Not sure why though.

If I think of anything else I will respond to the email again.

On a side note, I never had any problems with Afrihost and have always got a speedy response to any question or query that I had. I always recommend Afrihost to anybody that is looking for hosting or domain options.

I need to register another domain, but will wait a bit. Perhaps I get lucky and get one of the free domains, or the iPhone.

Thanks

Morne

Hi Gian

I had a look at your clientzone - it is great to have a 'one stop shop' that covers everything. No extra searches. One point though - I needed to access the 'forgot my password' function, and although I clicked on it and eventually got the message that it had been sent to me, after the initial click nothing happens - I would like to know that when I have clicked on, it something is going to happen, now you just click away and no immidiate response untill the message appears. This is not crucial but in this day and age on the internet when you click on something it shows you that you have done so..

Thanks for all the great service and specially the proffessional responses we get when we are in need of assistance.

with thanks
Noel

Hi

Thank-you for this. This is great.

The part I love the most is the bandwidth watcher. Ironic though that that is the one place with I noticed you are still working on, one of my sites is not on their yet. I read the notification at the bottom so I understand that you guys are still working on it.

I have been with other hosting companies before you, and I find you guys the best and most affordable.

Keep up the great work there.

Thanx

Brian (Fanaticit)

Hi Gian

I've just had a quick squizz at the client zone. It all looks good, very user friendly, which is important. Just 1 thing though, not sure if it's my pc or not, but won't hurt to have a look...at the bottom of the home page (after the faq's), there are "info blocks" per say. The writing in the blocks needs to have more of a flow to it. The writing should not go over the "divisions" of the blocks. Other than that, it's great!

Regards,
Vivian.

Brilliant idea, I hate the fact of having thousands of Passwords and always try and keep them the same but then low and behold one day you need to change the password and can't use the same one again.

Here everything is nicely bundled together and I also don't have to have a host of favourite listed in my browser for each individual site such as the DNS Management, Cpanel, Etc.

A suggestion however could be to have a link directly from the client zone to Webmail so that one does not have to go to Cpanel first, unless I have missed it.

All in all a great idea.

Regards

Marius Cloete

Good day Gian

Wow! I love it....

First of all I must say that it's such a user-friendly site.
Your links to "my Billing" is great, 'cause I usely don't get any Statements & Invoices emailed or posted and
it just makes it easier for both Afrihost and myself...I can view and download it myself! - SUPER

I also like the idea that with a click I can quickly access my "Products" - it is currently a slight shlepp to go through it via the web,
and going via "Client Zone" is just perfect!

The "My Backups" link is a winner as well - on the "How it Works" tab is now so easy to backup and restore my data as well! - GREAT!

In all - It really look great and works great! could not find any bugs with broken links for that matter.


Kind Regards

Antonio J Teixeira

Dear Gian

I have nothing but great to say about Afrihost.

I know very little about Computers and the IT Industry. Your company made it effortless to get my website up and running as well as allowing me to be part of the Goggle Ad words.

Client zone is user friendly and you can find exactly what you looking for.

It’s fantastic for a new business.

Thank you

Colette Henning

Dear Gian, I’ve just logged in and had a very quick look around. Will do more in depth “exploring” the moment I have the time, but want to thank you in advance for once again going that one step further in satisfying your clients. Really great site, and I am certain it will come in very handy in the future.

Best regards
Herman Jonker

Hey Gian,
I think it's awesome, I'll be using it often, it's already booked in my favourites.
No suggestions, it has everything I need from a client service point of view.

J.

Hi Gian

Yes i noticed the client zone the other day, its GREAT !!!!!!!!!!!

Cant really think of improvements now but will let you guys know once i;ve worked with it more.

Keep up the good work

All the best

Pierre

Hi Gian,

Brilliant idea. Easy to use with great features. Already saw an issue on my hosting that needs my attention.

Regards

Lukas

Dear Gian,

I really like the new client zone page and I think it is very helpful

I also like that Invoices and Statements are kept their for easy access.

Thank you so much

Kind Regards

Rich

Hi there,

I really like that i can view and manage all my domains on one page. Makes my life alot easier. Will let you know if i encounter any ‘hiccups’.

Regards,

Eben

As a reseller I really enjoy a central place where I can manage all my domains without having to wade through my records to find user names and passwords. Also like the fact that all the invoices are available which make life easier with re-conciling accounts.

Thanks Guys, Great Job.

Kind Regards

Jose

Gian,

The client zone is working very well. I specially like the fact that I can not only my domain, but also the once I am responsible for. In my case three domains.

I makes life much easier instead of login into each one separately, I can do and see all from one login.

I recently experienced some problems with my site as well as emails. I must complement Oscar (Ticket ID: WCH-365773) for all his wonderful support.

...

Lastly, great service and always very helpful.

Regards

Francois Kotze

Hi there

Nice clean site design, and the use seems fairly intuitive. I like especially the "Call Me" callback feature in the help section of the ClientZone.

Keep up the good work.

Kind Regards

Justin Wood

Hi Gian

This is great!!!!!!!! & I like it, your services will never be beaten.

Regards

Hendry Sibusiso Shabangu

Hi Gian,

great work on the client zone, what took you guys so long with it though.lol.

we have about 10 domains registered with you guys and the clien zone lks
set to make managing all those domains a lot easier.
i particularly like the cpane lgin feature as typing cpanel extension for
10 domains one at time can get frustrating.

a job very well done Gian and the rest of the team.

Arthur & Cuthbert

Hi Gian

Very easy to get around and gives a nice overview and summary of one’s services. Perhaps in the acounts and invoice section where it displays the invoices a field can be aded to indicated whether an acount was aid or is outstanding ( eg due to a returned debit order etc.), one can then at a glance see that you are up to date ith payments. I went to this section tocheck that I am up to date with payments but then there was no way to determine that.

Just a suggestion!

Regards

Ian Powell

This site is amazing as,

I can log into it and retrieve all the relevant info on one site.

We love Afrihost for its amazing offers and timorous responses on an ongoing basis.

Regards,

Shanna Botha

Preferred Placments

Hi Gian

I love it! It's simple to use and understand! I particularly love the 'My Billing' Section, i get to see & download my invoices and statements online, which for me is superb because i can keep good records now!

Well done guys! Looking forward to more features you'll be adding!

Mafube

Hi Giam,
Thanks as a novice I understand and all seems to work well.
Regards
G

Hi Gian

Finally, a website very easy to navigate to the area that you want to be in.

No fancy graphics necessary just the right information at the right time.

What would be nice, is a link to my hosted files from my customer zone login.

I hope that this helps (and that I win one of your prizes -- :-))

Steve

Hi there Gian,
Again I need to congratulate you on the Afrihost Hyper Dynamic Leading
Edge !!
I have already used your "Client Zone" last week to log a "24 Hour
Support" call - and (as always) got IMMEDIATE response from your helpdesk
guys (Derrick).
The Client Zone is impressive and a helpful addition to your already
impressive product offerings and again puts Afrihost in a league of its
own!

.....

If there was a way I could link (or add) them to my client zone - using my
ID Number or mail adresses as verification method perhaps, wow .... !

Other than that .... keep up the great work - I am a dedicated fan and
will promote Afrihost as the best of the best in Africa !

Regards

Johan

Good Afternoon,

I must admit I’m probably one of the unskilled users of the system.

I must say though that when entering the site the page looks very clean and easy to use. Small things like being able to access the invoices and statements is for an important issue especially as I have problems understand the payments in the past.

I probably need more time exploring the site and playing around with it. For example I tried to get into Fantastico to look around and I got the message that I had reached my limit. I don’t really understand why and its this that I need to get to grips with.

Generally it looks good to an inexperienced user so well done

Regards

David Powell

Gian,

This is a very user friendly page, but I’d like to have access to the CPanel Login from here as well! It is not allowing me to do so at present?

If this could have a quicker link to the CPanel, it would be great and easier to use… With all the trillions of passwords one have to remember daily, it could make life so much easier as well….

Thanks for doing something that one can actually READ!! (We old bags are finding it difficult to concentrate and make out the “fine print” lately)….

Hanna

Hi All,

Its an absalute pleasure using the client zone, everything is at your
finger tips.

Mathew

Hi Gian, thanks for the services Afrihost offers. I'm new and I must say that the support and advice given to me electronically, telephonically and in person, was very helpful, of a high standard and done in a way that made me feel comfortable and not intimidated. As I progress and become more familiar, I will certainly provide input regarding the services.

M. A. Kahn

Hello Gian

I am really impressed with the new interface, I often wonder about my account and now I can get the info I need quickly without having to email your support or account staff.

I would like to ask about some training that was mentioned on your site to help site owners market better. is this still available?

Personally I love the new interface and wish that soon I can give something like it to my clients. But I will never participate in anything that offers those fax2email packages. The faxes are grossly overpriced and I believe send the wrong message to clients.

Jeff Atlee
Operations Officer

Clearfine

THANK YOU GIAN

YOUR CLIENTZONE IS VERY INFOMATIVE YET EASY TO NAVIGATE.

GOOD WORK

REGARDS

STEVE

Hi Gian

I Love the fact that I can access my invoices onine instead of phoning each month. That’s a biggie for me…thanks

Regards

Candy

So I can't find anything wrong with the whole Client Zone deal, so, well done. It's awesome

Warren van Rensburg

Hi Gian,

I’ve just logged on to Client Zone and played around on it for a while.

This is a very inspiring initiative you guys came up with. I will definitely be using it a lot in the future.

Thank you for going out of your way to create such user-friendly environments and points-of-contact with clients.

Kindest Regards

Pierre de Klerk

Hi Gian

I like the new client zone as it allows me to manage everything from one central place. I can also now keep tabs on my accounts and being able to manage my DNS is a big plus.

I would give it a 10 out of 10 if it could make coffee but I don't see that feature anywhere yet so you'll have to settle with a 9. ;)

Regards

Bryan

Howdy

That iPhone should really be mine, just hinting!

The client site is nice and quick; the fax2email is cool;

It would be handy to be able to change the password to a shorter one (currently it only supports 8 characters min); and it would be more convenient to be able to use the same password that I use for my email account (so I dont have to find the password every time I want to log in)

it's cool that it logs straight into cPanel; that's nice

Regards,
Andy Sherman

Looks good :)

What happens to domains that we no longer administer, including ones we've asked Support to remove? How do we get those out of the list?

Thanks,
Matthew

Hi Gian

The Client Zone navigation is just great. I was able to go and look at my invoice and picked up a problem which your accounts on contacting them fixed. Thanks this really makes it a lot easier. Keep up the good work.

Kind Regards
Debbie van Aken

It is excellent thanks
P.K.Odendaal

Hi Gian,

Nice change! Quick, clean, functional.

Keep up the good work.

Regards,

Etienne Louw

Director Spatial Security Solutions

Hi Gian

I just had a look at the client zone, and was really impressed.

It is easy to use and very straight-forward - just my kind of website admin app!

Thank you for the great service that we have received from Afrihost thus far.

Regards,
Nicolette van Niekerk

Hi Gian

I went thru the client zone and it was a smooth operation but with AfriHost it is always been like this

Thanks and Regards
Deepak Bakshi

Hi Gian

Why do I like it? Because I can do most of the things I need to for my clients without having to sit at a telephone for 15 minutes listening to a taped description of why such and such a supplier has such brilliant service – as soon as an agent becomes available….

Regards

Brian

Hi Gian

Not sure if we're supposed to give our feedback via return email (couldn't find a place on the Client Zone to do it).... So doing it via return email:

I love it... Very easy to use and great to be able to access so much more than cPanel (which I use often). Also great to be able to access past invoices and statements. Don't know if it is feasible to include some kind of "status" to let us know if all systems and servers are up and running - I guess if they weren't we wouldn't be able to access the Client Zone site in any case.

May also be nice to see a summary from cPanel on the home page. Something like... Your site has been viewed XX many times today and XX times this month.

Cheers and thanks for always trying to improve your services.

Norm

I've logged into the Client zone for the first time and I'm excited about winning the iPhone, or a co.za domain.

What I like best is that I've got full access to all my account details. What I'm surprised about is that I don't see my own domain consciousvibe.co.za listed there, but only a domain that I organised for friends adlibstudios.net haha

I'll play around some more though and let you know

Haroun Kola

WOW with capitals!!!

Thanks

This is the best idea ever!

Mike

I like the fact that I will be able to deal with multiple domains.

The accounts section turned out to be useful as I found that an error reported on my account last month has not been auctioned. I have written to the accounts department.

To be honest, your control panel is already so good, it’s difficult to improve on the functionality further.

Kind regards

Dianne Volek

Hi Gian,

I just logged in to my Client Zone.

I’m sure most of your clients using the Client Zone are professional web designers and such,

so they understand the lingo etc. I myself am just a layman when it comes to web

designing etc etc, but I still find using the Client Zone easy enough and I can make my

way around and find what I’m looking for.

It’s a brilliant concept and I’m really glad Afrihost has it as part of the package.

Thanks Afrihost Team!!!

Kind regards,

Joanne Bendall

Brand Manager

Dear Gian

I really like the layout of the client zone and it’s user friendly. Now it’s much easier for me to log into the cpanel of my accounts and don’t have to log out and log in again. It’s great.

Regards

Tony Liu

HomeBy MCA

Looks sufficiently comprehensive to me. The auto login into the Cpanel is great - easier URL to remember if I'm not at my laptop (with its bookmarks).Thanks, Herman

Herman Manson

Hello Gian,

I must say, this is a great addition to the Afrihost experience.

I haven’t updated my comic (freight-online.co.za) in almost 2 years, and for the life of me cannot remember anything about the hosting package I have with you guys. This Zone is really a fresh start for me whenever I get back into updating and working on it. Everything I’ve forgotten is there with links and you even have some easily accessible Bandwidth graphs outside of the Control Panel. This will save me HOURS of trawling through old emails (I mean really old emails) for the old links and stuff for the FTP and CPanel etc.

Well done! And Thanks

Henk Roux

Hi Gian,

Here follows my comments on the Client Zone feature as requested in your email.

Firstly I was very impressed that I could change my contact details straight away as it was something I wanted to do previously.

Secondly I find it very useful to be able to have an overview of all the website's bandwidth usage, cpanel access and billing information at one glance.
I have also previously somehow lost the cpanel login information for one of the domains and had to request that information again through Afrihost's support. I am glad to see that I can acquire that information directly from the Client Zone.

If there is anything else I would suggest it would maybe be adding a feature where the client can change his/her own billing (bank - debit order) details??? (not sure how save that might be though).

Thank you!

Dawn Lundall

Hello Gian

Your clientzone facility is very useful and helpful to us clients and users of Afrihost services.

Just wondering though about the Fax2e-mail service as to whether it is limited to South African residents only. If so then it would be nice to extend the service to your international clients like ourselves, even for a small fee.

Otherwise this is a wonderful initiative.

Regards

Moefangedi MAKWAEBA

IT Manager, Botswana Stock Exchange

Hi, Gian
I checked out the ClientZone and think you did a great job in setting it up.
I would suggest though that you put a drop down box listing the domain where the support is needed in the 24 Hour Support mail. This may be helpful to your staff as well to pin-point the correct domain. I believe that many users may forget that small detail when upset or frustrated about a domain.
Maybe also include the link to the home page to open in a new window when looking at My Domains? It may help a lot when you have numerous domains and need to quickly remind yourself of what the contents of it is.

Thank You for the great hosting options you offer!

Regards
Gert Steenkamp
ThatMatters!

Hello Gian,

I've just finished going through your LONG email and log in to the Client Zone. It is incredibly user friendly and I have already printed out my latest invoice and statement to prove to the auditors what the R650 to Afrihost is. I too have downloaded the My Backups option and will try the demo for a month. I'll be sure to advise you should I like to take on the service monthly. I too am excited about the 24 hour support. Hopefully I won't have to use it at ridiculous hours however its nice to know its available should I need help. I also needed to request my password prior to login in since I had 'forgotten' it.

Otherwise, I couldn't suggest more since it seems like everything you have on there is there.

Thank you for the continued great service.

Regards,
Marilyn Coleman.

Hi Gian

I’ve logged into the clientzone before and I think it is great. It’s user friendly and with all the necessary information consolidated.

Keep up the good work!

Regards,

Kobus Smit

Hi Gian,

It all looks very nice. Handy to be able to see and handle both our domains in one time.

Some comments: when clicking on the cpanel icon we get different cpanels for our domains. On the cpanel of chillandsurf.co.za i’m even missing the awstats, which used to be there.

When clicking on invoices is looks like we still have to pay for two invoices, while after downloading the pdf account statements it look like everything is paid. The reality is that one invoice is paid, while the second one is in the payment process.

Hopes this will help you.

Kind regards,

Henk

Hi Gian

Great looking interface.

An additional item I would like to see on it would be a link to access webmail directly. I travel a lot and it would make it simpler if I had one site to log into from where I could click through to my email as well as have access to the client zone info.

Not necessarily something for the client zone – probably better suited to the cpanel is the following: As a small business I cannot afford the services of web design companies. So I drew up my website myself. I doubt that I am the only one out there who has done that. I see from the cpanel that there are a lot of additional things I could set up on my website. However, I have not found a clear and simple explanation (which a novice could understand) of what all of these functions actually do. This may be on the system somewhere, but I have not found it.

It would also help if there was some way novices such as myself could get advice on problems with the actual web pages. For instance certain picture components of my website no longer load, in spite of the fact that I haven’t made any changes. I am at a loss as to what has caused this. It would be good to have access to someone who may throw light on such problems – even if it means paying for this service.

Regards

Nils Schwarz

Schwarz Global Consulting

Hi Gian,

I do use the client zone and I find it very useful to be able to manage the admin aspects with you. I do however normally go directly to cpanel from my browser rather than go through the client zone as it is more direct to mange the site that way.

As a suggestion for improvement I would welcome the client zone support to include a live online chat facility to deal with support calls as opposed to it all being sent out in emails. It would be easier to keep the thread for a particular support call. if the chat was not live then at least have a series of messages within a blog/forum style page.

Regards

Doug

Hi Gian,

Thanks for your instructions below, I logged into the Client Zone and created an email account, very easy and straight forward.

Great site,

thanks.

Richard Matten

Good day

Having had some account problems in the past, I really appreciate the fact that I can now view my statements online and no longer have to phone in order to follow up on my account payments.

Regards

Johan Welgemoed

The truth of the matter is that the Client Zone is the best because it has actually put together all the client info in one package. THE ADVANTAGE IS THE QUICK ACCESS TO THE CLIENT PROFILE. The only thing that I think is short here is where one can just send a comment without having to use the 24 Hour Support. "The comment bar/ box"

Lesego Senosi