Job Application

Client Support and Services Consultant

Support Department

Renumeration: R84 000 - R144 000 Per Annum (Dependant on attitude, skills and experience)

We're looking for some great people to help us deliver phenomenal out of this world support to all of our clients via our various help channels, including our email ticketing system and over the telephone.

Please note that this position is for shift work, so, work hours will vary.

Attributes we are looking for:

Enthusiasm and dedication
Great communication skills
Experience in IT support
Work well in a team
Committed to Client Service Excellence
Must be in the Gauteng area
Technical experience with the following would be a plus: ADSL, 3G and LTE, Fibre, Email

Responsibilities:

Assist clients with General Information on Afrihost Products
Assist with client signups through the Afrihost website
Device Configuration
- Configure Routers, Mobile Devices and other devices sold by Afrihost
Assist clients with Afrihost Service Provisioning
- Keeping Clients Updated on Order Progress
Fault Finding
- Troubleshooting all Afrihost Services, including ADSL, Fibre, Mobile Data, Hosting, Email
Fault Logging

Application Form

To apply for this position, please fill out all the questions below (every question is required). Once submitted, you will receive an email confirming your application request. You will need to reply to the email with your Matric Certificate, CV and any other qualifications attached to the email. Any applicant who fails to reply to this email with the required documentation will not be considered for the position.

First Name Last Name Email Address Contact Number (10 Digits) Did anyone refer you to Afrihost? If so what is their name? Please submit a reference code (if any)

1.Do you have any client services experience? Please describe your experience. 2.Describe the worst customer service you've experienced. 3.How would you have handled the above scenario if you were the customer services representative? 4.If you have any experience with ADSL services, please describe your experience. 5.If you have any technical experience with Email services, please describe your experience. 6.If you have any experience with Fibre services, please describe your experience. 7.If you have any experience with Mobile APN services, please describe your experience. 8.What’s the first action you take if your Internet Services appear to be offline? 9.Which Internet Services are most important to you? 10.What are your strengths? Why? 11.What are your weaknesses? Why? 12.In the last year, what have you done to improve yourself? 13.If time did not permit a training period on a new job, how would you go about learning the things expected or required of you? 14.Are you willing to work weekends and public holidays? 15.Do you have any website design or development experience? Please describe your experience. 16.Do you have any Call Center or Help Desk experience? Please describe your experience. 17.What are your long-term professional goals? 18.What process do you follow in solving problems? 19.Describe what a "team" environment means to you. 20.Describe Afrihost in your own words. 21.What's the most important thing you have done in the past three years? 22.What do you think it takes to be successful in a company like Afrihost? 23.What's the most rewarding workday you've had this year? Why? 24.How would you rank yourself for overall performance on a scale of one to ten? 25.Do you have any Linux experience? Please describe your experience. 26.Do you have any experience with FTP? Please describe your experience. 27.Have you ever worked in a shift environment? Please describe your shifts. 28.Please describe the value you'd bring to the Afrihost Help Desk. 29.Please describe any previous jobs you've had, how long you had them for and what your responsibilities were.

How did your find out about this position?

: Word of mouth

: Social Media (Facebook, Twitter, Instagram)

: LinkedIn

: Afrihost Website

: Google Advert

: Career Platform (Career Junction, Pnet, etc)

: MyBroadband