60 day double-money-back guarantee.
If our services disappoint you, get double your money back. If at any time in the first 60 days you feel that we did not live up to our promises and you choose to leave us, we'll pay you back DOUBLE what you've paid us, up to cancellation - no strings and no questions!
How the guarantee works.
- You sign up with us, kick the tyres and try us out.
- You decide we're not the company for you.
- You cancel your service with us within the first 60 days.
- You claim your Double-Money-Back Guarantee.
- We pay double what you've paid us on that package* when you decide to claim the guarantee.
Products that qualify.
- All Shared Hosting packages.
- All DSL packages.
- Only the data portion of DSL bundles.
- Only mobile data products. Promotional bundles, mobile data devices, and data bundles with devices do not apply.
- All Dedicated Hosting packages.
Products that DO NOT qualify
- All Fibre monthly and prepaid packages.
- All Rack Hosting packages.
- All DSL line rental products.
- All AfriDesign packages.
- All Wireless (LTE/5G) packages.
- All comprehensive mobile packages (packages that offer voice and data).
Terms and conditions.
- Any and all products which do qualify for the Double-Money-Back Guarantee are explicitly labelled on our website, and therefore products which do not display the "60 Day Double-Money-Back Guarantee" label DO NOT qualify.
- If we choose to terminate an account for any reason (e.g. spam, illegal content), that service will NOT qualify for the Double-Money-Back Guarantee.
- Any referral or promotional discounts claimed will be deducted from the per month product value for the period applicable.
- The refund will be limited to actual monies paid within the 60 day period on the specific product being claimed, and no other rewards or compensation will be applicable; or monies paid on other products which are not eligible.
- Claiming the refund will result in immediate and full cancellation of the product concerned, if not already cancelled by the client.