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Terms + conditions.

01. Service description.
  1. Afrihost provides Afrihost Max, a paid add-on support, connectivity and power back-up service (depending on the Service that a Client selects) to Clients.
  2. Afrihost Max Services are:
    1. Afrihost Max Support;
    2. Afrihost Max Uptime; and
    3. Afrihost Max Uptime VIP.
  3. These Service Terms describe the terms on which the above Services are provided to Clients.
  4. Detailed Service descriptions can be found on the Client Interface.
  5. Provision of Services by Afrihost is made possible by Services provided by third-party Providers, whose terms and conditions also apply to the Service.
  6. Clients may not resell the Services to third parties.
02. Afrihost Max Support.
  1. Priority contact number limit:
    1. Clients are limited to adding up to 5 (five) priority contact numbers via ClientZone. Once these priority numbers are registered on ClientZone, they will receive priority access to support when contacting Afrihost’s WhatsApp, calls and callback channels.
  2. Signup limit:
    1. Clients are limited to 1 (one) Afrihost Max Support signup per individual or business and only while stocks last.
  3. Cancellation:
    1. The Afrihost Max Support Service can be cancelled at any time via ClientZone. The Client agrees to pay all outstanding fees in respect of the Afrihost Max Support Service prior to cancellation. The Client acknowledges that if cancellation is effected during a Month, the Client will be liable for the pro-rata fee up to and including the date of cancellation.
03. Afrihost Max Uptime.
  1. Priority contact number limit:
    1. Clients are limited to adding up to 10 (ten) priority numbers via ClientZone. Once these priority numbers are registered on ClientZone, they will receive priority access to support when contacting Afrihost’s WhatsApp, calls and callback channels.
  2. Fibre Service required:
    1. To be able to signup for and use Afrihost Max Uptime, Clients must either:
      1. have an existing Fibre Service with Afrihost; or
      2. sign up for a Fibre Service with Afrihost before signing up with Afrihost Max Uptime or during the Afrihost Max Uptime signup process.
  3. Devices included with Max Uptime:
    1. The Afrihost Max Uptime Service includes 1 (one) uncapped LTE WiFi Device and 1 (one) Uninterrupted Power Supply (Back-up power supply).
    2. Clients must comply with RICA (Clause 6) and the conditions of use for SIM cards (clause 7).
  4. Cancellation:
    1. Cancellation will be dealt with as per the General Terms.
    2. The Client agrees to pay all outstanding fees in respect of the Afrihost Max Uptime Service prior to cancellation. The Client acknowledges that if cancellation is effected during a Month, the Client will be liable for the pro-rata fee up to and including the date of cancellation.
    3. Cancellation of the Afrihost Max Uptime Service will not result in the cancellation of the Client’s Fibre Service. The Client agrees that it will be responsible for cancelling the Fibre Service on ClientZone, should a Client wish to terminate both Services.
    4. Should a Client cancel the Afrihost Max Uptime Service within 6 (six) Calendar Months from the date that the Client signed up for the Service, or should a Client’s account fall into arrears within 6 (six) Calendar months from the date that the Client signed up for the Afrihost Max Uptime Service, the Client agrees to be charged a cancellation fee of R999.00.
  5. Signup limit:
    1. Clients are limited to 1 (one) signup per individual or business and only while stocks last.
04. Afrihost Max Uptime VIP.
  1. Priority contact number limit:
    1. Clients are limited to adding up to 15 (fifteen) priority numbers via ClientZone. Once these priority numbers are registered on ClientZone, they will receive priority access to support when contacting Afrihost’s WhatsApp, calls and callback channels.
  2. Fibre Service required:
    1. To be able to signup for and use Afrihost Max Uptime, Clients must either:
      1. have an existing Fibre Service with Afrihost; or
      2. sign up for a Fibre Service with Afrihost before signing up with Afrihost Max Uptime or during the Afrihost Max Uptime signup process.
  3. Devices included with Max Uptime:
    1. The Afrihost Max Uptime Service includes 1 (one) uncapped LTE WiFi Device and 1 (one) Uninterrupted Power Supply (Back-up power supply).
    2. Clients must comply with RICA (Clause 6) and the conditions of use for SIM cards (clause 7).
  4. Cancellation:
    1. Cancellation will be dealt with as per the General Terms.
    2. The Client agrees to pay all outstanding fees in respect of the Afrihost Max Uptime VIP Service prior to cancellation. The Client acknowledges that if cancellation is effected during a Month, the Client will be liable for the pro-rata fee up to and including the date of cancellation.
    3. Cancellation of the Afrihost Max Uptime VIP Service will not result in the cancellation of the Client’s Fibre Service. The Client agrees that it will be responsible for cancelling the Fibre Service on ClientZone, should a Client wish to terminate both Services.
    4. Should a Client cancel the Afrihost Max Uptime Service within 6 (six) Calendar Months from the date that the Client signed up for the Service, or should a Client’s account fall into arrears within 6 (six) Calendar months from the date that the Client signed up for the Afrihost Max Uptime Service, the Client agrees to be charged a cancellation fee of R5999.00.
  5. Signup limit:
    1. Clients are limited to 1 (one) signup per individual or business and only while stocks last.
05. Payment.
  1. All payments for the Afrihost Max Services will be payable in terms of clause 11 of Afrihost’s General Terms (payment and penalties) and the provisions of those terms will be enforced.
  2. Billing to Clients for services will be at the beginning of each Calendar Month, unless a Client signed up for the Services during a Calendar Month, in which case the Client shall be billed a pro-rata Fee for the first month of use and thereafter be billed at the beginning of the Calendar Month thereafter.
06. RICA requirements.
  1. Clients who use the Afrihost Max Uptime or Afrihost Max Uptime VIP Service agree to be bound by the provisions of RICA (The Regulation of Interception of Communication Act 70 of 2002, as amended). Further, the use of the Max Uptime and Max Uptime VIP Services are subject to ID verification and proof of address, required by RICA (the Regulation of Interception of Communication Act of 2009), and will not be provided before such a process has been completed to Afrihost’s satisfaction. See the RICA Information page on how the RICA process works and what documents are acceptable.
  2. Should the Client cancel all current valid Services with Afrihost, ID verification will be required to sign up for new services. ID verification will not be requested as long as verified Services remain active.
  3. If a Client sells an activated SIM to any other person who is not a family member, or makes it available in any other way, then the Client must immediately notify Afrihost so that the RICA process can be carried out for that other person.
  4. RICA can be performed using one these methods:
    1. online via ClientZone or the AirMobile App;
    2. upon receipt of a SIM at Afrihost’s Walk-In Centre,
    3. by Afrihost’s delivery agent, or
    4. through an authorised RICA agent (for non-AirMobile SIMs).
07. SIM cards – Conditions of use.
  1. For Afrihost Max Uptime and Afrihost Max Uptime VIP Services, the Client is required to insert an appropriate SIM card into the LTE WiFi Device in order to make use of the Service.
  2. MTN will provide the SIM cards to be used and these will be provided as part of the package by Afrihost.
  3. Clients must ensure that SIMs are used in suitable and compatible LTE WiFi Devices, and are only used as intended by the manufacturer of the SIM and LTE WiFi Device. Afrihost will not be liable for any claims made as a result of misuse or abuse of SIM cards resulting in loss of access to Service or loss of Data.
  4. Risk in SIMs passes to Clients on delivery of the SIM to Clients, who are solely responsible Clients must not use SIMs for machine-to-machine communication, which is communication that does not involve human intervention, such as vehicle tracking Devices, smart security systems, Internet of Things implementations and the like.
  5. In the case of lost, stolen or destroyed SIM cards, it is the Client’s responsibility to do the following:
    1. Notify Afrihost of the loss of the SIM immediately.
    2. Notify the South African Police Services of the loss within 24 (twenty-four) hours.
  6. Failure to notify the correct authorities of the loss of a SIM may result in criminal charges against the Client.
  7. A Client using a SIM card for the Afrihost Max Uptime or Afrihost Max Uptime VIP Service agrees that it will not use (or allow another to use) the network services, including the SIM card, for any improper or unlawful purpose, in a manner which may cause injury or damage to persons or property or which may impair or interrupt the network.
  8. Clients may only use a Device approved by ICASA on the network (please see <here> for more details). Clients further agree that they will not (or allow another to) alter, modify or tamper with the Software contained in, or relating to, any SIM card. Afrihost and its agents or contractors reserves the right to block any SIM or Apparatus from operating on the network.
  9. MTN SIM cards carry a warranty of 6 (six) Calendar Months, but if the SIM card has been destroyed due to the PUK number being entered incorrectly more than 9 (nine) times, User negligence, or any other reason, Afrihost will not be under any obligation to replace the SIM card free of charge.
  10. International Roaming is deactivated by default.
08. Coverage and signal availability.
  1. SERVICES WILL ONLY WORK IN THE COVERAGE AREA AS DETERMINED BY THE RELEVANT UPSTREAM CONNECTIVITY PROVIDER, AND MTN, WILL PROVIDE COVERAGE ON A REASONABLE ENDEAVOURS BASIS.
  2. Delivery of Afrihost Max Uptime and Afrihost Max Uptime VIP Services are dependent on signal availability and demand for the Services in any particular area. Afrihost does not warrant or guarantee service for any specific areas, whilst every effort will be made to give Clients an indication of possible service (via the Coverage Map). Afrihost accepts no liability should the aforementioned map differ to actual Service experienced.
  3. The Afrihost Max Uptime and Afrihost Max Uptime VIP Services are an LTE and LTE-A only service and are separate from their other mobile data services that may be offered by an upstream provider. The ability to receive coverage for other services will not, in any way, indicate Afrihost Max Uptime or Afrihost Max Uptime VIP coverage. Other mobile services (such as 3G or GPRS) are not available on these Services.
09. Suspension / Termination.
  1. In addition to the grounds for suspension or termination of Service set out in the General Terms or MTN may themselves suspend or cancel any SIM on their networks in the case of violation of MTN’s Terms and Conditions of Service or Acceptable Usage Policy as set out in those documents.
  2. Note in particular that the Services may be suspended or terminated for the following reasons:
    1. Technical failure (suspension only);
    2. Maintenance or remedial work (suspension only);
    3. Incomplete RICA or failure to produce documents upon reasonable request; or
    4. Instruction from ICASA or other statutory or governing body;
  3. IN THE CASE OF SUSPENSION, CLIENTS WILL BE LIABLE FOR ANY REASONABLE SERVICE, ADMIN OR RECONNECTION FEES CHARGED BY MTN, OR BY AFRIHOST (AS PER AFRIHOST’S GENERAL TERMS), AND MAY NOT BE ABLE TO ACCESS SERVICES UNTIL SUCH FEES ARE SETTLED IN FULL WITH BOTH PARTIES.
  4. In the event that the Client remains in default of payment of Fees for the Services by the last day of a Calendar Month, Afrihost may initiate termination procedures effective at the end of that Calendar Month. Should it do so, the Client’s Service will be suspended pending termination of the Service. The Client shall remain liable for all accrued fees and charges during any suspension period, including but not limited to any promotional cancellation Fees.
10. Further terms.
  1. Any further terms relating to these Services which are published via other mediums (such as on packaging of devices) will form part of these terms and conditions and will be binding on the Client and Afrihost.
11. Client information processing by MTN.
  1. By making use of a SIM card obtained from Afrihost, Clients consent to the data collection, use and sharing practices described in MTN's Privacy Policy.
  2. Clients confirm that MTN may supply Afrihost with collected data and that all information supplied to Afrihost by MTN is correct and up to date.
  3. If the Agreement terminates for any reason, the above consent will automatically be removed and Afrihost will no longer access the Personal Information as described above, subject to any residual rights to process such Personal Information that Afrihost may have in law.
12. Acceptable use.
  1. The Client must adhere to Afrihost’s Acceptable Use Policy, when making use of the Afrihost Max Uptime or Afrihost Max Uptime VIP Service.
  2. Moreover, in using the Services the Client must NOT do so in a way that:
    1. could reasonably be considered to be fraudulent in relation to the Service being provided;
    2. shows an absence of good faith in the usage of the Service; or
    3. shows an absence of lawful, acceptable and reasonable commercial practice relating to usage of the Service.
  3. Examples of the irregular activities described in clause 12.2 include, but are not limited to interconnect bypass activities, artificial inflation of traffic and grey routing.
13. Limitation of liability.
  1. IN ADDITION TO THE LIMITATIONS ON LIABILITY AND INDEMNITIES SET OUT IN THE GENERAL TERMS, AFRIHOST WILL NOT BE LIABLE FOR, AND THE CLIENT AGREES TO INDEMNIFY AND HOLD AFRIHOST HARMLESS AGAINST LOSS CAUSED BY OR RELATED TO:
    1. ANY LOSS OR DAMAGE TO THE PROPERTY OR EQUIPMENT OF THE CLIENT ARISING OUT OF THE PROVISION, INSTALLATION OR MAINTENANCE OF THE SERVICES.
    2. SERVICE INTERRUPTION OR FAILURE FOR ANY REASON WHATSOEVER (INCLUDING INTERRUPTION TO DATA USAGE AND SUSPENSION OF SERVICES FOR MAINTENANCE ON THE NETWORK);
    3. MODIFICATION, SUSPENSIONS OR DISCONTINUATION OF SERVICES, VALUE ADDED SERVICES OR PRODUCT FEATURES BY MTN;
    4. FAILURE TO REPORT A LOST, STOLEN OR DAMAGED SIM CARD AS REQUIRED;
    5. INCORRECT OR OUT OF DATE INFORMATION PROVIDED BY THE CLIENT TO AFRIHOST OR MTN;
    6. ERROR, DELAY, FAILURE OR NON-AVAILABILITY OF THE SERVICE AND ANY LOSS OR DAMAGE WHICH MAY RESULT FROM USE OR POSSESSION OF A SIM, OR USE OF THE NETWORK.
  2. APPLICATION FOR, USE OF, AND SUBSCRIPTION TO THIS SERVICE IS AT THE SOLE RISK OF THE CLIENT OR APPLICANT.