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Terms + conditions.

01. Service descriptions.
  1. These are the Service terms for Afrihost's AirMobile Monthly Service.
  2. Afrihost will allocate predefined AirMobile Monthly Airtime and Data to Clients on the terms set out in this Agreement.
  3. Provision of Services by Afrihost will also make Value Added Services (VAS) available to the Client, the use of which is at the Client’s own risk and may affect the Airtime or Data balance purchased from Afrihost.
  4. Clients may not resell AirMobile Monthly Services to third parties.
  5. For Afrihost’s Prepaid AirMobile Service, please see here.
  6. For Afrihost’s Air Mobile Legacy Service, please see here. Air Mobile Legacy is a Service offered by Afrihost up to February 2024.
02. Terms and Fees subject to change.
  1. Afrihost may amend the General Terms and Service Terms at any time. The amended versions will be posted on the Client Interface. The Client has a duty to keep itself informed of the latest version of the above documents by accessing the Client Interface and Afrihost official website on a regular basis.
  2. If the Client objects to any of the amendments, it may terminate the Agreement, and the termination will become effective at the end of the normal notice period.
  3. If Afrihost changes its Fees, Afrihost will make reasonable efforts to advise the Client of the change via email by providing at least 1 (one) Calendar Month’s notice, which will become effective at the beginning of the 1st (first) Calendar Month after the notice period has expired.
  4. If the Client objects to any of Fee changes, it may terminate this Agreement, and the termination will become effective at the end of the normal notice period.
03. Coverage and signal availability.
  1. 3.1. Delivery of mobile bandwidth is dependent on signal availability and demand for Data Services in any particular area. Afrihost does not warrant or guarantee Service for any specific areas, whilst every effort will be made to give Clients an indication of possible Service (via the coverage map). Afrihost accepts no liability should the aforementioned map differ to actual Data Service experience.
  2. If international Roaming is permitted in future, Clients agree that they will be billed at international Roaming rates when Roaming for both voice, Data and other Services supplied by Afrihost.
04. Availability of services.
  1. Afrihost cannot guarantee the provision of the requested Service upon the receipt of an Application.
  2. Provision of the Service is subject to Afrihost confirming that it is technically feasible to do so.
  3. Applicants will be formally notified after receipt of an Application if the Service cannot be provided.
  4. Afrihost may offer other AirMobile Monthly mobile Data Services in the future, such as uncapped Data Services, which will be governed by these Service Terms and such future Services are included in these Terms specifically or by association.
  5. The Air Mobile Legacy (Pre-February 2024) Terms can be found here and shall be governed by those Terms.
05. Choice of services.
  1. Afrihost offers online Application and signup for all Services only via the Client Interface. The Client is solely responsible for ensuring that their choice of Service conforms to their requirements or desired outcome. Afrihost will not be liable for compensation, costs or damages resulting from incorrect selection of Services, or resultant delays in rectifying such errors.
  2. Sign-up for Services is subject to the cooling-off period described in section 44 of the ECT Act.
  3. Afrihost provides Services on the basis of information provided by the Client, and Afrihost offers no warranty as to the suitability of the Services beyond the requirements as expressed by the Client.
  4. Afrihost reserves the right to stop offering particular Services if it deems it necessary. Afrihost will then either provide the Service for the remainder of the time that has been paid for or refund the amount paid for that specific package.
06. Allocation of Airtime and Data.
  1. Clients will be allocated a monthly amount of Airtime (voice minutes) and Data (bandwidth) on the 1st (first) day of each Calendar Month in accordance with their selected AirMobile Monthly package.
07. Rollover of Airtime and Data.
  1. Allocated AirMobile Monthly Airtime and Data is valid from the 1st (first) Day of a Calendar Month and will be rolled over until the last day of the following Calendar Month. For example, AirMobile Monthly Airtime and Data allocated on 1 March will be valid until 30 April. The rollover period will not exceed 31 days.
  2. Rollover of Airtime and Data will not require any action on the part of the Client, and is performed by Afrihost on the Client’s behalf as a courtesy.
  3. Should Airtime or Data not be automatically rolled over, the onus rests on the Client to alert Afrihost to effect rollover.
  4. Clients will not be eligible for further rollover of Airtime or Data once the rollover period has elapsed.
  5. Airtime and Data will first be consumed from the Airtime and Data which has the nearest expiry date.
  6. Rollover of unused Airtime and Data is only offered with Afrihost's AirMobile Monthly and Prepaid packages.
08. Topping up Airtime and Data.
  1. If the Client exhausts the allocated Airtime or Data, the Client will be hard-capped. This means that no further access will be provided until further Data or Airtime is purchased as a top-up.
  2. Clients can manually top-up Airtime and/or Data via the Client Interface or other available payment methods which may be introduced from time to time. There is no limit to the aggregate of manual top-ups that a Client may perform during a Calendar Month.
  3. Manual or automatic Data top-ups will be valid from the date of purchase until the end of the following Calendar Month. For example, Data topped-up on 15 April will be valid until midnight on 31 May.
  4. In contrast to allocated Airtime which expires in the following Calendar Month as per clause 7.1 above, any subsequent manual or automatic Airtime top-ups will be valid from the date of purchase until the end of the following year. For example, Airtime top-ups purchased on 15 June will expire at midnight on 31st of December in the following year.
  5. Clients can enable or disable automatic Top-ups for Data or Airtime via the Client Interface.
  6. Automatic Top-ups will be DISABLED by default for both Data and Airtime, and will operate as follows ONLY IF ENABLED:
    1. If the Client’s Data or Airtime balance (as the case may be) falls below a minimum threshold (set by Afrihost) the account will automatically be topped up by a certain increment.
    2. The Client can select the Top-up increment, as well as the maximum aggregate value of Top-ups in a particular Month using the Client Interface.
    3. Automatic top-ups for Airtime and Data will expire as indicated in clauses 8.2 and 8.3 above.
  7. The minimum threshold, referred to in clause 8.6.1 above, may also be used for threshold usage notifications to be sent by Afrihost to the Client. For example, if the threshold usage notifications are enabled by a Client, Afrihost will notify the Client once the threshold is reached.
  8. A top-up may be subject to different terms and conditions. Any pricing or Promotions applicable to the Client’s AirMobile Monthly allocation may not necessarily apply to the Top-up.
  9. Airtime will be deemed to have been delivered to a Client’s account or MSISDN once the new balance reflects on Afrihost’s system.
  10. Clients using an AirMobile Monthly SIM can only Top-up Airtime or Data via the Client Interface and other payment methods as may be introduced from time to time.
09. Afrihost AirShare™.
  1. Transfer of Airtime and Data using Afrihost’s AirShare™ feature is only available between Afrihost AirMobile Clients. Afrihost will be under no obligation to transfer Airtime and Data to external Users. Transfer requires the mobile number of the recipient.
  2. Transfer of Airtime and Data is only available between identical Service types. Afrihost will not be obliged to effect transfer where the properties of the transferring Service are not compatible with the requested destination Service.
  3. Airtime and Data will be eligible for transfer during roll over periods. However, once expired, Airtime and Data will no longer be eligible for transfer.
  4. Transfer of Airtime and Data is only possible between active accounts. Should either account be suspended, terminated or in any other ineligible state - transfer is not possible. Accounts which are active, but not in good standing, may be determined to be ineligible for transfer at Afrihost’s sole discretion.
  5. Airtime and Data can only be transferred once, from the initial User to the initial recipient. Thereafter, Airtime and Data is no longer eligible for transfer to subsequent recipients.
  6. Transfers cannot be reversed once made.
  7. Transfers of allocated Promotional Airtime or Data are prohibited.
  8. Afrihost will make transfers in increments determined by Afrihost on the Client Interface. The incremental amount will both serve as a minimum transfer amount, and then as incremental amounts in which Airtime and Data may be transferred.
  9. Afrihost reserves the right to impose limits on the amount of Airtime or Data that can be transferred.
  10. Transferred Airtime and Data will expire on the date indicated on the Client Interface.
10. Package changes.
  1. Clients must request the package change on the Client Interface before the 15th (fifteenth) day of any Calendar Month should the Client wish to:
    1. upgrade or downgrade its AirMobile Monthly package;
    2. change from AirMobile Monthly to AirMobile Prepaid; or
    3. change from AirMobile Prepaid to AirMobile Monthly.
  2. Package upgrades will be effective IMMEDIATELY and the Client will be billed pro-rata from the moment when the Client confirms the upgrade on the Client Interface.
  3. Package downgrades and billing for the downgraded package will commence on the 1st (first) Day of the following Calendar Month if done before the 15th day of the current Month. Clients will not be billed a Service Fee for any requested package downgrade.
  4. Clients who change their package from AirMobile Monthly to AirMobile Prepaid accept and agree to the AirMobile Prepaid Terms found here.
  5. CLIENTS ARE LIMITED TO 1 (ONE) PACKAGE CHANGE PER CALENDAR MONTH.
  6. Air Mobile Legacy Clients who wish to migrate to AirMobile Monthly are required to sign up for AirMobile Monthly on the Client Interface and complete the porting process described in clause 13 below.
11. SIM cards.
  1. The Client is required to insert an appropriate AirMobile SIM card into the Device in order to make use of the Service. This SIM must be obtained from Afrihost or authorised Resellers (there may be a charge for the SIM, which will be set out in the Client Interface) and in the case of Clients who are migrating from another mobile provider, the number must be ported as described in clause 13 below (Number Porting).
  2. Alternatively, in the case of an eSIM enabled Device, the Client may activate an eSIM profile as described in the Client Interface.
  3. Clients must ensure that SIMs are used in suitable Devices, and are only used as intended by the manufacturer of the SIM and Device. Afrihost will not be liable for any claims made as a result of misuse or abuse of SIM cards resulting in loss of access to Service or loss of Airtime or Data. This will also apply to the Airtime voucher (where applicable), or cell phone number.
  4. Clients must not use SIMs for machine-to-machine communication, which is communication that does not involve human intervention, such as vehicle tracking Devices, smart security systems, Internet of Things implementations and the like.
  5. RISK IN SIMS PASSES TO CLIENTS ON DELIVERY OF THE SIM TO CLIENTS, WHO ARE SOLELY RESPONSIBLE FOR THE CARE AND SAFEKEEPING OF SIM CARDS ISSUED TO THEM.
  6. In the case of lost, stolen or destroyed SIM cards, it is the Client’s responsibility to do the following:
    1. Notify Afrihost of the loss of the SIM immediately.
    2. Notify the South African Police Services of the loss within 24 (twenty-four) hours.
  7. Failure to notify the correct authorities of the loss of a SIM may result in criminal charges against the Client.
  8. A Client using an AirMobile SIM card agrees that it will not use (or allow another to use) the AirMobile network services, including the SIM card, for any improper or unlawful purpose, in a manner which may cause injury or damage to persons or property or which may impair or interrupt the AirMobile network.
  9. Clients may only use a Device approved by ICASA on the AirMobile network. Clients further agree that they will not (or allow another to) alter, modify or tamper with the Software contained in, or relating to, any SIM card. Afrihost reserves the right to block any SIM or Apparatus from operating on the AirMobile network.
  10. AirMobile SIM cards carry a warranty of 6 (six) months, but if the SIM card has been destroyed due to the PUK number being entered incorrectly more than 9 (nine) times, User negligence, or any other reason, Afrihost will not be under any obligation to replace the SIM card free of charge.
  11. Subject to clause 3.2 above, International Roaming will be deactivated by default on all AirMobile SIMs.
12. Access Point Name (APN).
  1. For information about the appropriate APN to use, please visit here. Afrihost will notify Clients of changes to the appropriate APN.
  2. Clients may be restricted to using certain APN settings on AirMobile Monthly SIM cards.
  3. IF THE CLIENT DOES NOT ENTER THE CORRECT APN IT MAY BE UNABLE TO ACCESS THE SERVICE, AND AFRIHOST WILL NOT BE RESPONSIBLE FOR ANY LOSSES BY THE CLIENT AS A RESULT.
13. Number porting.
  1. If the Client wishes to use an existing mobile number (MSISDN) for the Service and the Client does not possess an existing AirMobile SIM, the Client must port its existing mobile number onto the Air Mobile network before it can make use of the AirMobile Monthly Service.
  2. Porting of mobile numbers is undertaken by MTN at the Client’s request. Afrihost will not initiate or facilitate number porting in any way. Clients are solely responsible for following and completing the porting process from other network operators to MTN, using the Mobile Number Portability (MNP) Service.
  3. If number porting is delayed or fails, for any reason including due to incomplete information supplied, PII consent (the Client’s consent to process Personal Information via MTN) not granted to Afrihost, or required actions not completed by the Client, MTN or the other network operator, then Afrihost will not be liable for any loss that the Client may suffer as a result. Responsibility will lie solely with the Client to complete the porting process.
14. Promotions.
  1. Afrihost does not offer any promotional Airtime or Data if a Client signs up for or changes package to the AirMobile Monthly Service. Therefore, the 3GB Data plus R10 airtime promotion does not apply to the AirMobile Monthly Service.
  2. Afrihost offers free of charge Air2Air calls from one AirMobile number to another AirMobile number until 31 December 2025. Thereafter, Clients agree to be billed for AirMobile to AirMobile calls. Afrihost reserves the right to change the terms of the Air2Air offer at any time.
  3. If Afrihost offers any future promotions applicable to the AirMobile Monthly Service, each promotion shall have its own terms and conditions attached to it and may only be applicable for new signups.
15. Further Terms.
  1. Any further terms relating to this Service which are published via other mediums (such as on packaging) will form part of these Service Terms and will be binding on the Client and Afrihost.
16. Suspension/disconnection.
  1. In addition to the grounds for suspension or termination of Service set out in the General Terms, Afrihost may itself suspend or cancel any mobile phone number on the AirMobile network in the case of violation of Afrihost’s Terms and Conditions of Service or Acceptable Usage Policy as set out in these documents.
  2. Note in particular that the Services may be suspended or terminated for the following reasons:
    1. Technical failure (suspension only);
    2. Maintenance or remedial work (suspension only);
    3. The mobile phone number being inactive for 90 (ninety) consecutive days;
    4. Incomplete RICA or failure to produce documents upon reasonable request;
    5. The Client ports its number away from AirMobile (termination); or
    6. Instruction from ICASA or other statutory or governing body;
  3. IN THE CASE OF SUSPENSION, CLIENTS WILL BE LIABLE FOR ANY REASONABLE ADMIN OR RECONNECTION FEES CHARGED BY AFRIHOST (AS PER SECTION 8 AND 9 OF AFRIHOST ’S GENERAL TERMS), AND MAY NOT BE ABLE TO ACCESS SERVICES UNTIL SUCH FEES ARE SETTLED IN FULL.
17. Interactions with Afrihost staff and AirMobile Monthly brand.
  1. Clients will be held accountable for their conduct towards Afrihost staff and in the public or private domain with regard to allegations or malicious conduct directed towards AirMobile Monthly, Afrihost or its staff.
  2. Abusive behaviour, including (but not limited to) aggression, bullying, offensive language or conduct, including threats, humiliation or any type of intimidation on a forum or directed at AirMobile, Afrihost or its staff will be deemed abusive and will not be tolerated. Such conduct may constitute an AUP violation and Afrihost reserves the right to suspend or terminate the provision of Services to a Client in such cases.
  3. Clients using public platforms to spread libel, false allegations, unreasonably or maliciously diminish the reputation or public perception of the Afrihost or AirMobile brand (or its staff) may have their Services suspended or terminated, depending the severity and circumstances of the incident(s), and may also be regarded as contrary to the AUP.
18. Acceptable Use commitments.
  1. The Client must adhere to Afrihost’s Acceptable Use Policy, accessible here when making use of the AirMobile Monthly Service.
  2. Moreover, in using the AirMobile Monthly Service the Client must NOT do so in a way that:
    1. could reasonably be considered to be fraudulent in relation to the Service being provided;
    2. shows an absence of good faith in the usage of the Service; or
    3. shows an absence of lawful, acceptable and reasonable commercial practice relating to usage of the Service.
19. Client information processing.
  1. By making use of an AirMobile Monthly SIM card, Clients consent to the MTN Data collection, use and sharing practices described in the MTN Privacy Policy, which can be viewed here.
  2. Clients confirm that all information supplied to Afrihost is correct and up to date.
  3. In order to provide the Service, Afrihost must access certain of the Client’s Personal Information which may be shared with MTN.
  4. The Client also consents to Afrihost allocating the Client’s Monthly Allocation and setting up threshold usage notifications.
  5. This information is not available to Afrihost personnel with the exception of balances for Airtime and Data which are used for the purposes of providing support and Client services.
  6. Clients consent to Afrihost making use (processing) the Clients’ Personal Information as described in this clause.
20. Limitation of liability.
  1. IN ADDITION TO THE LIMITATIONS ON LIABILITY AND INDEMNITIES SET OUT IN THE GENERAL TERMS, AFRIHOST WILL NOT BE LIABLE FOR, AND THE CLIENT AGREES TO INDEMNIFY AND HOLD AFRIHOST HARMLESS AGAINST LOSS CAUSED BY OR RELATED TO:
    1. SERVICE INTERRUPTION OR FAILURE FOR ANY REASON WHATSOEVER (INCLUDING INTERRUPTION TO CALLS, SMS OR DATA USAGE);
    2. MODIFICATION, SUSPENSIONS OR DISCONTINUATION OF SERVICES, OR VALUE ADDED SERVICE FEATURES BY AFRIHOST;
    3. DELAY OR FAILURE IN MOBILE NUMBER PORTING;
    4. FAILURE TO REPORT A LOST, STOLEN OR DAMAGED SIM CARD AS REQUIRED;
    5. INCORRECT OR OUT OF DATE INFORMATION PROVIDED BY THE CLIENT TO AFRIHOST; OR
    6. ERROR, DELAY, FAILURE OR NON-AVAILABILITY OF THE SERVICE AND ANY LOSS OR DAMAGE WHICH MAY RESULT FROM USE OR POSSESSION OF AN AIRMOBILE MONTHLY SIM, OR USE OF THE MTN NETWORK.