Hilton Martin
Stellar Customer Care Experience with Afrihost During Fibre Outage -
I recently experienced a fibre outage that lasted several hours, and I must commend Afrihost Customer Care for their exceptional service throughout this ordeal. From start to finish, their professionalism, efficiency, and dedication to resolving the issue were evident. The moment I reported the outage, Afrihost’s customer care team was quick to acknowledge my concern. Within minutes of logging my ticket, I received a confirmation email detailing the steps they were taking to diagnose and resolve the issue. This immediate response was reassuring and set a positive tone for the entire experience. Despite the complexity of the issue, Afrihost managed to restore my fibre connection faster than I anticipated. The technicians were efficient and thorough, ensuring that the problem was fully resolved. What impressed me further was the follow-up communication from the customer care team. They checked in to ensure that my service was back to normal and that I was satisfied with the resolution.
In conclusion, Afrihost Customer Care exceeded my expectations during my recent fibre outage. Their prompt response, knowledgeable staff, proactive updates, and swift resolution have solidified my trust in their service. I highly recommend Afrihost for their outstanding customer care and unwavering commitment to their customers. Thank you, Afrihost, for turning a challenging situation into a positive experience!
MacDonald Duncan
Best hosting company with affordable hosting fees! I recommend them especially if you're like me a web developer running a lot of businesses.
Lizette Norris
Doesn't matter what time of the day it is - Afrihost is there to assist - I had late night problems and they still called back - the WhatsApp service is brilliant - quick and easy!
I have had nothing but great service from Afrihost in the 3 years i have been with them!
Thanks Afrihost and keep up your GREAT CUSTOMER SERVICE!!!
Chantal Liederman
Amazing Afrihost with the whatsapp contact centre which allows you to always be in touch but not have to hold on for long. I can now log an issue during work time and not sit on the phone. Your operators are super helpful and efficient. It truly is a pleasure dealing with you guys. A special mention to Enoch in finance and Sakhile who helped me tirelessly to get up and running. You guys are leaders in customer service
Marion Nixon
Afrihost have been very helpful and patient with my lack of tech understanding. They have given me all the help I need even with the smallest things. Their response time is very good.
Jaco H
Haven't had any issues. Client zone well laid out and easy to use. Whatsapp feature is efficient and support is quick and easy. Prices wise, not extremely competitive as it looks like all ISPs are round about priced the same at the end of the day.
