Neil Horne
In the past, with Afrihost the phone experience was quite good. Agents listened, and came back with relevant - and generally accurate - feedback. On the other hand, my experience with WhatsApp is somewhat mixed. I have had good sessions there. But on one occasion an agent said he'd get back to me. He didn't, then he closed the chat. With the chat closed I can't hold him to account. I then thought I'd try again, so I started a new chat with a new agent. I gave her a summary of my query so she could mentally prepare for the chat we'd have. Instead she copied and pasted two paragraphs of sales material and closed the chat. I still don't have the answer I require.
Also, the callback is a great idea, But not at 8:30AM.
I appreciate the pressure you're under with call volumes, and the overall quality of service that Afrihost has maintained over the years. This is not a whinge, but pointers that I sincerely hope may help.
Jeanne Mulder
I contacted Afrihost via their Whatsapp chat. Got helped within a few minutes by Steph M. He provided great assistance and sorted out the issue quickly. Very friendly and prompt service.
Thokozani Mthembu
Ever since I started using afrihost products I have grown not only my business but even personally. Their system are easy to use, and when assistance is needed they very quick to respond and offer assistance. Am very grateful to have them as partner in my web hosting business
Developer Team
There is no better ISP than that of Afrihost. Down to earth, logical, on the edge of cutting tech and innovations make them a blessing to deal with.
Cameron Scott
Great service! They sorted me out in a few minutes. I have been waiting for a week for Vox to sort out my order and it's still not done. Afrihost all the way!
Darrilyn Erasmus
Afrihost Awsum service I called the call was answered twice within a few minutes. Ricardo the agent helped me set my subscription in minutes.
Fantastic service...thank you