Areefa Khan
I was assisted by Tafadzwa, who stayed online with me for over an hour and assisted with everything I needed. Right up until my line was sorted. Excellent service from a polite and helpful staff member. Super happy 👌
Vayda Pietersen
Afrihost is efficient and the prime I've dealt with is very friendly and helpful. I haven't encountered any problems with them.
Also... Afrihost made my switch to fibre so easy and stress free
Hennie
No issues to date really. Maybe waaay in the beginning with addresses related to my residence and their system. But since then its been smooth sailing with absolute minimal down time.
Frances Willson
I have had really great service from Afrihost. (2019 - 2025)
Started with fibre, then LTE, now LTE once again. The fault fixing service is the best I have ever dealt with. And the agents are pretty good. Above all things, you’re communicating with a person, not a bot. I would sincerely recommend Afrihost to my nearest and dearest because I choose them for myself. Please keep up the exceptional service. You truly stand above your competitors.
Marinda Steenkamp
We are moving, and need a new internet service provider. Shopping around, I tried Afrihost. And what a great experience I had with their WhatsApp chats help! A real person answers immediately, never gives up and guided me through all my questions. I am impressed and very grateful! I had more than one helper, but would like a special mention to Keshia G, who even offered to get my account verified from her side, which she did. I am now sorted, and a very happy client.
Looking forward to continued great service!
Marinda Steenkamp
Lgn Bnd
I have no idea how a service like this has come about. The truth is, I feel our country is riddled with horrible service, often taking advantage of consumers. The CPA (Consumer Protection Act) is of no use.
Let’s start with Afrihost’s contact number, which begins with 0800. Most people don’t know that this is completely free for the consumer. Numbers starting with 0860 or 0861, on the other hand, are not free for the caller and use up your minutes, meaning the company or government charges you for the call—even if it’s due to their own fault. The fact that Afrihost uses 0800, in my view, shows an early sign of care for the consumer.
From that point on, you get through to sales, which should be remarkable—and it is, just like with many other companies. BUT! What sets Afrihost apart is that the level of attention continues throughout the entire process, unlike many companies I have dealt with. In fact, most companies that eagerly take my monthly direct debit begin to dissolve their care and attention soon after. Calls drop with no callback, and you’re forced to spend countless minutes just trying to reach someone through their endless "select 1 for this…" and "select 5 for that…" options.
With Afrihost, it was different. The process was quick, and the technical consultant was truly intent on helping!
Even when I visited the walk-in center, the care, consideration, and persistence were evident. They ensured I walked away with exactly what I needed—and in this case, it was something I needed urgently.
Now everything is installed, and I no longer have my fingers crossed. I am confident that even if problems arise, I will be treated with the same care as a new, incoming client.
I’m also quite certain that I can speak for a large majority of my ward/area when I say this.
Too often, companies forget about their existing clients and focus solely on making new sales. In my opinion, keeping current clients happy goes a long way in ensuring further revenue, and "word of mouth" is far more valuable than any flashy marketing campaign.
Thank you to all at Afrihost who helped with such care—everyone I encountered did an excellent job.
